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Why did I not receive an email after activating my MyTax Illinois account?

Answer #870 -- ( Published 09/27/2012 06:29 PM | Updated 07/12/2017 10:40 AM )

Why did I not receive an email after activating my MyTax Illinois account?

If you completed the activation summary and successfully submitted the information, you should have first received a confirmation screen and then an email a few minutes later. If you received the confirmation screen but have not received the email, please verify that the email is not in your “spam” or “junk” folders of your email inbox. The sender of the email will be listed as “MyTax Illinois [DoNotReply@illinois.gov]”. This email address can be saved to allow future emails to effectively reach your inbox.

If you have verified that the email is not in your email folders, email us using the Submit a question form below or call us at 217 785-3707 for activation questions.

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